Category Archives: Social Media Roi

How to target an existing email database using social media?

Are we neglecting our email lists ?

Most businesses have built up email databases that can be harnessed by clever social media “marketeers” improving email open rates. Picking up sales from subscribers within other channels like Twitter.

Audience segmentation within social media can assist “lead nurturing campaigns.” Conversions increase from your existing warm leads (database subscribers) and growing sales from existing customers is easier too! Don’t forget the referrals via social media too! 

This is a great opportunity for businesses! Not only do you know who these customers or subscribers are, but you have the power to include “segmented data” within your marketing plans. Their location, last time they tweeted, how many followers they have, the best time to reach them on Twitter and you can encourage them to start opening emails more regularly. 

You can also nurture email subscribers that have clicked on a link but not made a purchase! Drilling down into the data is so important for some businesses and can be far more profitable than attempting to get new “cold leads” to purchase your products and services.

If combined with “special offers” that pop up in their Twitter feed for example, social media can really now be truly integrated into the marketing mix. Becoming a very valuable method in closing them on a sale, rather than untargeted spammy offers!

There are all sorts of reasons people don’t complete purchases online and it could be they wanted more information, so why not even ask them using a personalised direct message or you could ask them in an email after they have taken action on Twitter.

The most important thing to remember is that planning strategically is the best way to ensure existing subscribers or existing customers buy from you without being freaked out by campaigns that are too intrusive for them.

Many social media campaigns are just tactical as opposed to strategic! If integrated properly your community will be buzzing with noise and excitement about your brand and they won’t just unsubscribe and block your Twitter account but actually love you instead.

There is a very fine line between harassing your database and re-energising the relationships that you once had. This is just why you need to get the right expertise to make sure social media “marketing” campaigns are integrated into your entire customer experience and their journey to purchase and beyond.

Using the right combination of direct mail, email, social media, mobile and other channels will enhance the “customer experience” with your brand, building loyalty.

Tactical is not strategic and will not insure long-term relationships flourish as opposed to strategic “customer orientated” ways of doing integrated marketing campaigns.

Remember being on social media is one thing but without the right team, planning and resources in place it is seriously a waste of time.

Please contact me on Twitter @natschooler or email nat@ socialdojo.co.uk 

Image thanks https://www.flickr.com/photos/beantin/

If This Video Doesn’t Convince You To Put Down Your Phone Nothing Probably Will!

Are We Addicted to Social Media Or Just Antisocial?

I have been doing a lot of thinking recently and our social media posts have been a little sporadic to say the least. For a number of reasons actually, mainly because we have new clients and they come first of course. We also have been enjoying some time off over Christmas which helped us to refresh our energy levels and refocus on our goals without getting distracted. Continue reading

Trending The #CDOSummit

Event Promotion and Engagement at The #CDOSummit

This week we had the pleasure to work alongside David Mathison and his fantastic team at the chief digital officers summit, which was held at the BBC. 

We trended on Twitter, which is a real breakthrough for an event of this size, considering they only had 120 delegates making it truly remarkable. The first time in fact that they have trended and they usually have 2000+ delegates.

They had fantastic speakers and delegates from all areas of digital and entrepreneurial sectors, from agency owners, public sector CDO’s and some serious IT veterans who have built multi billion dollar global enterprises. Here is a link to the Twitter list of some of the speakers https://twitter.com/NatSchooler/lists/cdo-speaker-2014

We at the Social Dojo have all sorts of other event promotion strategies up our sleeves. The BBC risk assessment restricted us this time, as we only found out we were attending two days prior!  Continue reading

Adobe #DigitalJourney Workshop

Fantastic Marketing Insight Workshop With Adobe

This morning I attended a superb workshop to learn more about the digital roi. Here are some useful slides and a short video that will help you to understand more about the digital journey.

A digital journey is the journey that a client or customer takes when they first hear or see anything about your brand, it could be that one of their friends mentioned the product to you and you watched it on TV then interacted on Twitter and decided to look at their website. Continue reading